UCStatus Podcast Episode 58: Enterprise Connect 2024 News – PART 1

Hello Readers, I hope you’re well.

Welcome to Episode 58 of the UCStatus Podcast. This episode features me (@randychapman), Mark Vale (@markvale83) and Shawn Harry (@shawnharry).

Following on from the recent Enterprise Connect show in Orlando there was a ton of Teams news announced. Live on Stage during the keynote and on tthe Microsoft stand. The result was something like 8 or 9 Microsoft blog posts. Including one on everything, another just on Teams rooms and devices. And several expanding on specific features. The list I drew up from all of that was so big (and because part 1 took an hour to record) that I decided to split it in half. This is part 1.

Here’s the list

• Voice Isolation – this requries a user to enrol their voice in Teams, then the app focuses on that users voice only. Eleminating background noise
• Copilot stuff
  • Compose
  • Intelligent Recap for VoIP and PSTN calls
  • Intelligent Recap on mobile
  • Copilot in Meeting Chat
• Teams Phone 99.999% uptime – financially backed SLA
• Queues App – massive upgrade vs Voice Enabled Channels – requires Teams Premium
  • https://techcommunity.microsoft.com/t5/microsoft-teams-blog/introducing-the-queues-app-enabling-customer-engagement-in/ba-p/4095971
• Unified Teams app – one app for Teams work, school and consumer
• Create collaborative notes before and after meetings – including the agenda, notes and follow up tasks. Uses Loop
• Shared call history for call delegation
• Call rounting settings for external calls
• UI Improvements for Teams Phone devices – new call handling capabilities, better multi-call handling, contact handling including reordering and external contacts
• Teams Phone Device admin improvements
  • Remotely manage phone device contacts: admins will be able to remotely prepopulate internal contacts (via search) or external PSTN contacts (via csv file upload) on multiple phone devices at once.
  • Enforce phone device lock: admins can require users to set or reset the phone lock PIN on the device.
  • Cancel scheduled operations: admins will be able to cancel scheduled updates.
  • Remove or unassign a configuration profile: admins can unassign configuration profiles assigned to a phone device.
  • Device level settings for Android devices: admins can remotely manage the settings of a device or group of devices. With two-way sync between the Teams admin center and devices, admins will be able to monitor the settings on any device at any point of time.
    • We’re hoping this means what we think it means and that it will come to all Teams devices, including rooms.
• NEW SBA capabilities – Next quarter, we’ll add support for call transfer, forwarding, and the ability to manage call routing settings for calls to a call queue or auto attendant.
  • Also partnering with AudioCodes on survivability support for devices compatible with SIP Gateway.
• New operator partners for Teams Phone Mobile – UK has BT now and adding Vodaphone and Virgin mobile/O2 Business (we’ll probably pick up on this one again next time)

Thanks for listening! Stay tuned (and subscribe) for part 2. Catch you next time.

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